Getting Started
You can connect to the Zendesk API using an API token or an OAuth app. For connecting a single Zendesk account, we recommend using an API token.API Token Setup
Generate a Zendesk API Token
In Admin Center, click Apps and integrations in the sidebar, then select APIs > API tokens. Click Add API token, enter an optional description (e.g.
Strata Integration), then click Save.Copy the token and store it in a secure location.You must be an administrator and API token access must be enabled on your account. The full token is only displayed once — after closing the creation window, only a truncated version is available.
Configure the Zendesk Integration in Strata
Select Zendesk in the Strata Integration Catalog. Enter the email address associated with your Zendesk account, your Zendesk subdomain, and the API token.
OAuth App Setup
Create a Zendesk OAuth Client
In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk API > OAuth Clients. Click Add OAuth Client, enter a name, and add the Strata OAuth callback URL as a redirect URL:Save the client and copy the Client ID and Client Secret.
The client secret is only displayed once. Store it in a secure location.
Configure the Zendesk Integration in Strata
Select Zendesk in the Strata Integration Catalog. Enter your Zendesk subdomain, OAuth client ID, client secret, and required scopes.
The scopes in the Strata dashboard should match the scopes you configured in your Zendesk OAuth client.