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Getting Started

You can access the Gong API using an API key or an OAuth app. For internal use cases we recommend using an API key.

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Gong API Key Setup

1

Create a Gong API Key

In the Gong dasbhoard navigate to Admin center > Settings > Ecosystem > API to create a new API key. Click “Get API Key” to receive the access key and the access key secret.
To obtain API credentials, you must be a Gong administrator.
2

Configure the Gong Integration in Strata

Select Gong in the Strata Integration Catalog. Enter your Gong app’s API base URL. and API key.

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Gong OAuth App Setup

1

Request a Gong Developer Instance

Request a Gong Developer instance.
This process may take up to 5 business days
2

Create a Gong OAuth App

OAuth apps can only be installed in the account where they were created unless you list your app in the Gong Collective. Plan for 2 - 4 weeks to complete the app submission and review process.
Follow the instructions on the Create an OAuth app for Gong page to create an app. Provide the Strata OAuth callback endpoint as your redirect URL:
https://connect.connectstrata.com/oauth/callback
If you plan to sync Call and Transcript data, request the following scopes:
  • api:calls:read:extensive
  • api:calls:read:media-url
  • api:calls:read:basic
  • api:calls:read:transcript
3

Configure the Gong Integration in Strata

Select Gong in the Strata Integration Catalog. Enter your Gong app’s client ID, client secret, and required scopes.
The scopes in the Strata dashboard should match the scopes you requested in your Gong app.
Click the “Connect” button to authorize your Gong app.